Cultivating empathy in business is a key predictor of growth, resilience, employee satisfaction, and motivation. The often underestimated leadership quality creates the foundation of strong relationships and community that are necessary for a business to thrive. Being able to understand your customers and employees provides valuable insight into your organization and efficient problem-solving.

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WHO SHOULD ENROLL?

This certificate program is specifically designed to accommodate both new and seasoned supervisors, managers, and executive leaders. Individuals that aspire to a leadership role may also participate.

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HOW IS THE PROGRAM DELIVERED?

• 30 day self paced post training with 30 days of Empathetic Leadership by Todd Simmons (270 pages).

• Ten learning modules delivered through 1-3 day in-person bootcamp or live instructor led virtual cohorts.

• Students are responsible for additional reading, exercises, and answering reflection questions.

• Instruction provides real world examples with measurable change that you can adapt to your organization.

• Each training participant will receive one assessment: DISC, EQ 2.0, or BIG 5

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WHAT WILL YOU LEARN TO DO?

• Connect and communicate with your team to foster positive working relationships and community.

• Hold yourself and employees accountable in an effective way that builds trust and respect.

• Cultivate a culture of empathy in your organization that fosters effective problem solving and innovation.

• Create programs and policies as an empathetic leader that engage and motivate employees.

• Enhance the shared vision of your organization by applying the individual strengths and goals of your team.

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Empathetic Leadership Competencies

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Empathy as a Leadership Skill

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The importance of empathy has been highlighted in recent years by psychologists, neuroscientists, and sociologists. It is know that empathy can be developed by practicing it over time with consistency. Employees report empathy in leadership to have a direct relationship with employee loyalty, engagement, and retention. Our proven process to build leadership skills that cultivate empathy builds the foundation for stronger teams and happier employees.

 

Key considerations the program will cover:

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• Understanding the benefits of empathetic leadership in business.

• Emotionally intelligent leaders understand the emotions of others without letting emotions take control.

• Understanding different personalities to motivate success and avoid conflict.

• Being aware of your own strengths & weaknesses, as well as the strengths and weaknesses of your team.

• Asking the right questions to find clarity and insight into problem solving.

• Listening to the whole message to understand and not to respond.

• Practicing patience in a way that maximizes time and energy.

• Evaluating personal values that impact decisions at work.

• Supporting and motivating employees in a way that enables them to do their best.

• Communicate effectively for understanding and efficient decision making.

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The Power of Empathetic Organizations

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An empathetic leader understands their employee's goals and motivations and is able to align them with the vision of the organization. Healthy relationships lead to maximum results and success. You will see the impact in creating stronger teams, better decision making and negotiating, and a more positive work environment. In today’s fast-paced world, it is important to be able to communicate with others efficiently, even if you are not in the same physical space.

 

Key considerations the program will cover:

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• Transforming your mindset as a leader to cultivate empathy toward employees and customers. Seeking out and utilizing feedback from your team.

• Creating policies and programs as an empathetic leader.

• Building community in the workplace.

• Harnessing vulnerability and visibility to build trust.

• Understanding the importance of flexibility to enhance productivity.

• Encouraging risk to promote problem solving and innovation.

• Steps your organization can adapt to cultivate empathy in leadership and culture.

• Improving the customer experience and gaining a competitive advantage.